SpyPhone Support-Frequently Asked questions

For first time users
Please either restart or power down your phone and turn phone back on after installation of the software. It takes on average about 35 minutes for data from target phone to start showing up in your control panel. Make sure you have 3G or 4G Internet access on target phones or no data will be sent to your control panel. Data is sent out every 30 minutes from target phones to your control panel. Make sure you have no security programs running on phones which would block outgoing Internet connections. It works with Android 2.2X, Android 2.3X and Android 4.0X which comprise about 97% of Android Phones currently in use. If you are running an earlier version of Android such as 2.1 it will not work. It will not work on the 1% of phones which have been rooted by users who have altered the Android OS on the phone.

If for some reason you have not recieved data after a couple of hours you can check to see if app is running as shown below. If it is running, the phone is not sending out data due to connection problem. Check your 3G or 4G connection to make sure they are working. You can turn on WIFI on phone if you have WIFI available and see after an hour if data gets sent out. If you are worried about a child removing this software from phone you can always download a free locking app such as App Lock or Smart App Lock which will prevent deinstallation without your permission.

I forgot the Username/email I made account with?
We cannot help you with that. You will need to make a new account. Remember that if you make an account and do not login within 7 days after install we will cancel the account.

How do I know software is running on my phone?
After installing app go to apps>settings>Application Manager>Running or apps>settings>Running Services. Scroll down to PhoneTracker icon under running apps and make sure it has started to run. Scroll down to Phone Tracker icon under running apps and make sure it has started to run. A screen will show up with a Title of Active App. This screen shows you that the software is running properly on the phone. If for some reason it is not running take the battery out of the phone and then place back in and restart phone as that works to restart all Android Phones.

How do I add additional phones to my account?
If you want to add additional phones to your account just use the same username and password you used to make original account when you install the software on those phones. There is more info on Phone Tracker at Phonetracker.com/faq.asp if needed.

How do I change the name of the phone in the account?
Go to Device Options and go to rename device and you can change the name that shows up in drop down box to any name you want and hit save device name. You can name device to phone number of target phone or name of child so it is easier for you to keep track of multiple phones in the account.

I want to uninstall software?
Go to either Settings>Application Manager>Downloaded Apps or Settings>Applications>Manage Applications and click on Phone Tracker icon. A page will come up where you would hit button that says Force Stop and then hit Uninstall button and then confirm you want to deinstall software. When phone prompts you to hit OK to uninstall software do so and the software has been unistalled. You will then see one more screen telling you software has been removed and hit OK. Shut off phone at that point and then restart. You can check to see if it is unistalled by going to Settings>Application Manager>Downloaded Apps or Settings>Applications>Manage Applications to make sure it is not there.

I am having problems getting GPS readings?
Make sure you have GPS turned on for the phone. Go to Settings>Location> or Settings>Location and Security and make sure you have at least Google location services checked and Verizon location services checked if you are using Verizon. You may have to check off other GPS settings depending on your carrier.

I am having problems logging in and have previously been in the control panel?
We cancel accounts if there are no logins for any 7 day period. Since these are free accounts we cannot maintain accounts that are not being used. We will also cancel an account if there is no data coming into the control panel for 7 days as well. If there is no data coming into the account we will put an alert in your control panel to let you know what phone is not sending out data so you can fix the problem or take the phone out of the account.